What
is the eAlert Solution?
How does the eAlert Solution work?
How secure is
the eAlert Solution
Is the eAlert Solution the same as a List
Server?
What prevents someone from subscribing others to
service interruptions?
How does the eAlert Solution receive
service interruption messages?
Can methods other than email be used to send
service interruptions to the eAlert Solution?
Can
the eAlert Solution be used to send customized emails
for marketing purposes or for sales leads?
Can
service interruption messages be manually sent
to the eAlert Solution?
What
if a rider is unable to activate their notifications
or are unable to subscribe or unsubscribe from
email.
How
does the eAlert Solution handle problem
or trouble email addresses?
What
prevents anyone from sending a message to the eAlert
Solution?
How
are bounces handled by the eAlert Solution?
What
reports are provided by the eAlert Solution?
How can
I get more information about the eAlert
Solution |
|
| The
eAlert Solution is designed to allow
the Transit Industry to empower their riders
by providing instant notifications of service
interruptions and system status to email
accounts, pagers, cellular phones, PDA's, and
other types of electronic devices. |
|
The eAlert Solution is based on
riders subscribing to one or more service
notifications. These notifications are often
based on certain routes and times of day. When a
service interruption is detected by the transit
agency, a message is dispatched to the eAlert Solution, which automatically sends the
notification to all riders who requested to be
notified.
|
|
The eAlert Solution for each client is
comprised of a dedicated server and dedicated
database. There is no connectivity between the
dedicated server and any other server. The only
outside access to the data is through a secured
channel by the client. All data is backed up
twice daily to ensure absolute data integrity.
All servers are located in the MIS Sciences
Class "A" secured data center in Los Angeles,
California.
Read more about the MIS Data Center. |
No. A list server, such a Lyris®, ListServ®,
and Majordomo® each require the manual
configuration of a separate list for each
service interruption notification, and this
could run into the hundreds. There also is
very little flexibility is allowing for user
subscribe/unsubscribe except by using the their
own default forms.
The eAlert Solution does not have
these limitations. There is no requirement to
manually configure individual lists for each
service interruption. The eAlert
Solution automatically learns the service
interruption notifications and requires no
complicated training to learn how to manage the
lists in a conventional system. Rider
subscribe/unsubscribe can be accomplished using
your existing system, allowing you to maintain
your "look and feel". You simply post
to the eAlert Solution, which will
obtain the information and return control back
to your system with a code identifying the
status of the transaction.
|
|
The eAlert Solution uses a Double
Opt-In method. When a rider subscribes to one or
more service interruption notifications, they
receive a confirmation email. The rider must
reply to the email to confirm their activation.
If a user does not confirm their activation
within 72 hours, they are automatically deleted
from the system.
|
|
The monitoring system of the transit agency is
usually capable of sending email notifications
in the event of service interruption. The system
need only send a single notification email
message to the eAlert Solution,
which will send the appropriate messages to the
impacted riders.
|
|
Yes. Even though email is the most common form
of communication and usually the easiest to
implement, other methods such as HTTP Post and
direct TCP/IP communication can be alternately
utilized.
|
| Yes.
The eAlert Solution is
also a complete marketing solution that
allows regular customized messages to sent to
any list or subset of any list. These messages
can be HTML or TEXT an can provide complete
statistics of messages read and track all
links clicked from the email message. The
messages can be customized to include name,
email address, date, time, and up to 10 user
defined fields. |
| Yes.
The eAlert Solution
provides an interface that allows
administrators to manually send either custom
or preconfigured messages to one or more of
the notification lists. |
| The
eAlert Solution provides
an interface that allows administrators to
manually activate, subscribe and
unsubscribe a rider to receive the
alerts. |
| The
eAlert Solution provides
an interface that allows administrators to
"black list" any email address. Once
an email address is "black listed",
the eAlert Solution will
not accept any subscription requests from that
address. |
| The
eAlert Solution will only
accept email messages from authorized email
addresses. Additional security can
incorporated that restricts incoming email to
certain IP addresses or requires a password to
be included when sending the message. |
| The
eAlert Solution can handle
bounced messages by either forwarding them to
a standard mailbox or automatically deleting
them from the database. Messages that forwarded
to the email box can be viewed using any POP3
email client or using the built-in Web Mail
viewer. Administrators and review the bounced
messages in the mailbox manually deleted the
desired ones from the eAlert
Solution. |
| The
eAlert Solution provides
complete reporting. Reports include: The
number of alert lists, number on members for
each alert list, the date/time and number of
messages delivered to each alert list, number
of subscriptions, number of unsubscribe,
number of bounces, and others. For the
marketing portion the reports include number
of messaged delivered, number of messages
read, click through statistics for any
hyperlink in the message, the recipient of the
email that clicked the hyperlink, and others. |
|
Contact
or call 1.877.262.3923 |
